FAQs
🛒 Ordering & Products
We offer a wide range of authentic African groceries, including fresh produce, frozen foods, pantry staples, spices, beverages, and ready-to-eat meals.
Simply browse our categories, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Yes! If you need help placing an order, feel free to reach out via our WhatsApp or customer care line listed on our Contact page.
Yes. We regularly restock our inventory. You can sign up for restock alerts or contact us to get an estimated restock date.
🚚 Delivery & Shipping
We currently deliver across the UK. We offer next-day delivery in select locations and nationwide shipping via trusted couriers.
Delivery fees vary based on location and order value(e.g. Weight). Free delivery may be available for orders above a certain amount — check our Shipping Policy for full details.
Most orders are processed within 1-2 business days. Delivery time depends on your location, but we aim to get your groceries to you as quickly as possible.
Yes
💳 Payment & Pricing
We accept debit/credit cards, PayPal, Apple Pay, and other secure payment methods via our website.
Absolutely. alademarket.com uses SSL encryption and secure payment gateways to protect your personal and payment information.
📦 Returns & Refunds
Due to the nature of food products, returns are limited. However, if there is an issue with your order, contact us within 24 hours and we’ll make it right.
Please contact us immediately with your order number and a photo of the item(s).
📞 Customer Service
You can reach us via email at support@alademarket.com or asikofoodsuk@aol.com, WhatsApp, or through the Contact Us page on our website.
We’re available Monday to Saturday from 9:00 AM to 5:00 PM GMT. We aim to respond to all queries within 24 hours.
Still Question?
Fill the form to ask you more questions, our suppoters will respone as soon as possible.