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Welcome to Asiko House of Foods!
FAQs
🛒 Ordering & Products
Q1: What kind of products does Alade Market offer?
Q2: How do I place an order?
Q3: Can I order by phone or WhatsApp?
Q4: Do you restock sold-out items?
Q1: What kind of products does Alade Market offer?
We offer a wide range of authentic African groceries, including fresh produce, frozen foods, pantry staples, spices, beverages, and ready-to-eat meals.
Q2: How do I place an order?
Simply browse our categories, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q3: Can I order by phone or WhatsApp?
Yes! If you need help placing an order, feel free to reach out via our WhatsApp or customer care line listed on our Contact page.
Q4: Do you restock sold-out items?
Yes. We regularly restock our inventory. You can sign up for restock alerts or contact us to get an estimated restock date.
🚚 Delivery & Shipping
Q5: Where do we deliver?
Q6: What are your delivery charges?
Q7: How long does delivery take?
Q8: Can I choose a delivery option?
Q5: Where do we deliver?
We currently deliver across the UK. We offer next-day delivery in select locations and nationwide shipping via trusted couriers.
Q6: What are your delivery charges?
Delivery fees vary based on location and order value(e.g. Weight). Free delivery may be available for orders above a certain amount — check our Shipping Policy for full details.
Q7: How long does delivery take?
Most orders are processed within 1-2 business days. Delivery time depends on your location, but we aim to get your groceries to you as quickly as possible.
Q8: Can I choose a delivery option?
Yes
💳 Payment & Pricing
Q9: What payment methods do you accept?
Q10: Is it safe to shop on your website?
Q9: What payment methods do you accept?
We accept debit/credit cards, PayPal, Apple Pay, and other secure payment methods via our website.
Q10: Is it safe to shop on your website?
Absolutely. alademarket.com uses SSL encryption and secure payment gateways to protect your personal and payment information.
📦 Returns & Refunds
Q11: What is your return policy?
Q12: My item arrived damaged or missing — what do I do?
Q11: What is your return policy?
Due to the nature of food products, returns are limited. However, if there is an issue with your order, contact us within 24 hours and we’ll make it right.
Q12: My item arrived damaged or missing — what do I do?
Please contact us immediately with your order number and a photo of the item(s).
📞 Customer Service
Q13: How can I contact Alade Market?
Q14: What are your customer service hours?
Q13: How can I contact Alade Market?
You can reach us via email at support@alademarket.com or asikofoodsuk@aol.com, WhatsApp, or through the Contact Us page on our website.
Q14: What are your customer service hours?
We’re available Monday to Saturday from 9:00 AM to 5:00 PM GMT. We aim to respond to all queries within 24 hours.
Still Question?
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